Privacy Policy

Welcome to Trucknexa Dispatch LLC. In this policy, “Trucknexa Dispatch” “we,” “our,” and “us” mean Trucknexa Dispatch LLC. When you visit [https://trucknexadispatch.com, submit information through our website, or use our services, you agree to this Privacy Policy and to our Terms of Service [and Messaging Policy].

Services We Provide

Trucknexa Dispatch LLC offers dispatch and logistics support to trucking businesses, including:

• Truck dispatch coordination
• Load booking and management
• Driver scheduling and route coordination
• Carrier communication and support
• Administrative and operational support

We communicate with clients by email, phone, and SMS text message.

SMS Messaging Consent

When you give us your phone number through our website, you agree to receive SMS text messages from Trucknexa Dispatch LLC. These messages may include:

• Dispatch and load updates
• Consultation or appointment reminders
• Service and account notifications
• Customer support replies
• Responses to your inquiries

Message frequency varies depending on your activity with us. Message and data rates may apply. Reply STOP at any time to unsubscribe, or reply HELP for assistance.

For support, contact us:

• Phone: [+1 XXX XXX XXXX]
• Email: support@trucknexadispatch.com

We do not sell your SMS consent, and we do not share it with third parties.

Mobile Information and SMS Privacy Notice

No mobile information, including phone numbers and text messaging opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Promotional text messages are sent only if you separately and explicitly opt in to receive them.

Information We Collect

We may collect the following:

• Your name, email address, phone number, and business details (such as company name, MC number, truck type, and factoring company)
• Information you submit through forms or service requests
• Documents you upload, such as an MC authority letter, W-9 form, certificate of insurance, and payment method document
• Payment and billing information when you purchase our services
• Technical data such as IP address, browser type, and device information
• Website usage and analytics data
• Records of our communications with you

How We Use Your Information

We use your information to:

• Provide and manage our dispatch services
• Verify your business and onboard you as a client
• Send service updates by SMS and email
• Process payments and issue invoices
• Coordinate schedules and logistics
• Communicate with you about your account and operations
• Improve our website and services
• Comply with legal and regulatory requirements

Data Storage and Protection

• We store information using secure, professional hosting services.
• We use security measures, such as access controls and encryption where applicable, to protect sensitive data.
• Only authorized personnel can access personal information.
• Documents you upload, including tax and insurance documents, are used only for onboarding and service purposes.
• We do not sell, rent, or trade your personal information.
• We keep information only as long as needed for business or legal purposes.

Service Providers

We use trusted third-party providers for website hosting, analytics, email and messaging delivery, and payment processing. They may handle your information only to perform services for us and must keep it protected. They do not receive mobile numbers or SMS opt-in consent for marketing or promotional use.

Cookies and Website Tracking

We may use cookies and similar tools to:

• Improve your browsing experience
• Understand website traffic
• Improve our services

You can turn off cookies in your browser settings, though some features of the site may not work properly.

Your Rights and Choices

You may ask us to:

• Give you access to the information we hold about you
• Correct inaccurate information
• Delete your information, where the law allows
• Stop SMS messages at any time by replying STOP

To make a request, email us at [contact@yourdomain.com].

Payments, Refunds, and Cancellations

• Payments for our services are processed securely.
• Refund requests are reviewed case by case.
• Refunds are issued only when services were not delivered as agreed in your service agreement.

User Responsibilities

You agree to:

• Provide accurate contact, business, and document information
• Not misuse the content of our website
• Respect intellectual property rights
• Follow all applicable laws and regulations

Third-Party Links

Our website may link to other websites. We are not responsible for their content or privacy practices.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

International Users

If you use our services from outside the United States, you agree that your information may be transferred to and stored in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available at [https://yourdomain.com/privacy-policy/].

Contact Us

Trucknexa Dispatch LLC
Atlanta, GA
United States

Phone: [+1 XXX XXX XXXX]
Email: support@trucknexadispatch.com